The agreement between you and Aigenta when you use our products.
By creating an account or using Aigenta you agree to these Terms. If you're using Aigenta on behalf of an organization, you represent that you have authority to bind it.
You're responsible for activity under your account. Keep credentials secure, don't share them, and tell us promptly if you suspect unauthorized access. We offer SSO on the Scale plan.
Don't use Aigenta to: send spam, harass, deceive, distribute malware, attempt to reverse-engineer our models, or process content in violation of applicable law. We may suspend accounts for repeated or egregious violations; we'll always try to give notice first.
You own everything you upload (training data, conversation history, configuration). You grant us a limited license to process it solely to provide the service to you. We do not use your content to train models that serve other customers.
We aim for 99.9% monthly uptime on paid plans. Status: status.aigenta.app. Credits for missed SLAs are detailed in §11. Aigenta uses third-party LLM providers and depends on their availability.
Plans, prices, and limits are at /pricing. Fees are billed in advance, non-refundable except where required by law or stated in §7. Taxes are added where applicable.
You can cancel anytime from the dashboard. We don't pro-rate monthly plans but we do pro-rate annual plans within 30 days of renewal, no questions asked.
Aigenta retains all rights to the platform, brand, and source code. You retain rights to your content. Feedback you provide is non-confidential and we may use it.
Aigenta is provided "as is". We don't warrant that the assistant's responses will be error-free. We don't provide medical, legal, or financial advice; instructing the assistant to do so is on you.
To the maximum extent permitted by law, our aggregate liability is capped at the fees you paid us in the twelve months preceding the claim. We're not liable for indirect, incidental, or consequential damages.
Below 99.9% uptime in a month, you're eligible for a credit of 10% of that month's fees per 0.1% of missed uptime, up to 100%. Credits apply to future invoices.
These Terms are governed by the laws of Delaware, USA, excluding conflict-of-laws principles. Disputes are resolved in the state and federal courts of New Castle County, Delaware. EU customers retain mandatory consumer protections under their home jurisdiction.
We'll email you 30 days before material changes. Continued use after the effective date counts as acceptance.
Legal: [email protected]. Postal: Aigenta, Inc., 1209 Orange Street, Wilmington, DE 19801, USA.